Privacy Policy

Personal Information

We collect information you provide directly to us, including:

• Account Information: Name, email address, password, and profile details
• Contact Information: Email address, phone number, and communication preferences
• Billing Information: Payment method details (processed securely by Paddle)
• Support Communications: Messages, feedback, and support requests

Usage Information

We automatically collect information about your use of our Services:

• Service Usage: Text processing requests, feature usage, and interaction patterns
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Access times, pages viewed, clicks, and navigation patterns
• Performance Data: Response times, error logs, and system performance metrics

Content Data

We process the content you submit to our Services:

• Input Text: Text content you submit for humanization
• Generated Content: AI-processed output text and results
• User Preferences: Settings, customizations, and service configurations

Service Provision

• Process and humanize your text content using AI algorithms
• Provide access to our platform and maintain your account
• Process payments and manage subscriptions through Paddle
• Deliver customer support and respond to your inquiries
• Send service-related notifications and updates

Service Improvement

• Analyze usage patterns to improve our AI models and algorithms
• Develop new features and enhance existing functionality
• Conduct research and development for better service quality
• Optimize performance and ensure system reliability

Legal & Security

• Comply with legal obligations and regulatory requirements
• Protect against fraud, abuse, and security threats
• Enforce our Terms of Service and acceptable use policies
• Respond to legal requests and protect our rights

Service Providers

We share information with trusted third-party service providers who assist us in operating our Services:

• Paddle: Payment processing, billing, and subscription management
• Cloud Providers: Data hosting, storage, and infrastructure services
• Analytics Services: Usage analysis and performance monitoring
• Customer Support: Help desk and communication tools
• Security Services: Fraud detection and security monitoring

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, or safety, or that of our users
• Investigate potential violations of our Terms of Service
• Prevent fraud, abuse, or security threats

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.

Transfer Mechanisms

• Standard Contractual Clauses (SCCs): EU-approved contractual terms for data transfers
• Adequacy Decisions: Transfers to countries with adequate data protection
• Certification Programs: Privacy Shield successor frameworks where applicable
• Consent: Your explicit consent for specific transfers

Security Measures

We implement comprehensive security measures to protect your information:

• Encryption: Data encrypted in transit and at rest using industry-standard protocols
• Access Controls: Role-based access and multi-factor authentication
• Network Security: Firewalls, intrusion detection, and monitoring systems
• Regular Audits: Security assessments and vulnerability testing
• Staff Training: Privacy and security awareness programs

Retention Periods

We retain your information for different periods depending on the type of data:

• Account Information: Retained while your account is active and for 3 years after closure
• Usage Data: Retained for 2 years for analytics and service improvement
• Content Data: Processed in real-time and not stored permanently
• Billing Records: Retained for 7 years for tax and accounting purposes
• Support Communications: Retained for 3 years for customer service purposes

Data Deletion

When data is no longer needed, we securely delete or anonymize it. You can request deletion of your personal data at any time, subject to legal and operational requirements.

Types of Cookies

• Essential Cookies: Required for basic website functionality and security
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising and marketing (with consent)

Cookie Management

You can control cookies through your browser settings or our cookie preference center. Note that disabling certain cookies may affect website functionality.

CCPA Rights

• Right to Know: Request information about personal information collected and used
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: Equal service and pricing regardless of privacy choices